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General enquiries
Contact us
Telephone number: 1300 007 777
Email: enquiries@ppsr.gov.au
Post: AFSA Service Centre
GPO Box 1944, Adelaide, SA 5001
Note: If you are calling from outside Australia, use the country code +61.
Contact hours
Our contact hours are Monday to Friday – 8.30 am to 8 pm (AEST and AEDT).
We are closed on Saturday, Sunday and national public holidays.
Christmas and New Year holiday operating hours
The Australian Financial Security Authority will be closed over the Christmas holiday period from 5:30pm (AEDT) Tuesday 24 December 2024, and will reopen on Thursday 2 January 2025.
If you intend to lodge an application or document, it is recommended that you submit it as soon as possible to allow sufficient time for processing.
During this time, limited emergency services will be available by calling 1300 007 777.
| Date | Opening hours |
|---|---|
| Wednesday 25/12/2024 | Closed |
| Thursday 26/12/2024 | Closed |
| Friday 27/12/2024 | 9.00am to 2.00pm (AEDT) |
| Monday 30/12/2024 | 9.00am to 2.00pm (AEDT) |
| Tuesday 31/12/2024 | 9.00am to 2.00pm (AEDT) |
| Wednesday 1/1/2025 | Closed |
While we have limited available services during the break, our online resources will still be available.
Please note that due to Christmas closure, processing times for applications will take longer to finalise.
Hearing or speech impairment
If you are deaf, or have a hearing impairment or speech impairment, contact the National Relay Service and ask for 1300 007 777.
Translation Services
If you have difficulty speaking or understanding English, contact us through the Translating and Interpreting Service (TIS)
131 450 and ask for AFSA on 1300 007 777
Technical support for the PPS Register
Visit Technical support.
Serving legal documents on the Registrar of Personal Property Securities
Visit the serving legal documents page on the AFSA website.
What to expect from us
Our client service charter outlines our standards for customer service and what you can expect from us.
Feedback
We welcome any feedback regarding this website and the PPSR.
Complaint, compliment or feedback
You can provide complaint, compliments or feedback about the PPSR, or our service, by using our online form on the AFSA website.
Complaints, compliments and feedback form
Website feedback
To give feedback about our website, please use the 'Was this information helpful?' form at the bottom of the relevant page.
Media enquiries
To make a media enquiry email media@afsa.gov.au.
Privacy information
Read our privacy notice.